Do you enjoy working in an environment of smaller teams with fewer (or zero) levels of bureaucracy, where everyone is closer to one another and utilizes technology to maintain a work life balance? There is a future for you here in an environment where your skillset is not pigeonholed; you’re going to see and do many different things and you will get a chance to expand your horizons. Our growing company believes in a sense of community when providing our customers with innovative solutions, evolving education, and the highest standard of excellence. We strive to be the most trusted leader providing innovative technology solutions through valued partnerships with our customers. If you love technology and are ready to break the corporate mold to deliver the right solutions at the right time, utilizing the most cutting edge products and services, then N-ovation Technology Group is the company for you!
N-ovation Technology Group is seeking a talented Sr VoIP Engineer located in Seattle, WA. This position will be focused on the design and engineering of Client’s Voice systems.
Will consult with leadership to develop/maintain business critical communications and/or network-based voice product systems, including planning, designing and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).
Responsible for system performance; oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors.
The incumbent will guide and mentor other voice engineers as well as work with other systems consultants and systems analysts in a cross-team capacity.
The incumbent will serve as a "go to" resource for IS, user and vendor personnel, and will provide learned counsel and advice to IS leadership on matters of voice system design and architecture.
Leveraging expertise and experience, the incumbent will develop solutions that best align with Client's voice network requirements, identifying cost-effective implementation and long-term support strategies.
Skills / Qualifications:
In-depth knowledge of network design and voice systems, including: All levels of Cisco switches and routers, Avaya Definity G3, Cisco Unified Communication Manager, Dial plan configuration and network routing, SIP, H232, PRI and WAN protocols, Messaging systems-Audix, CUC, LYNC/OCS, Mobility and Presence, Smartphone/Blackberry integration/support, Voice and video conferencing design and support
Expert knowledge of, and experience in converged technologies including TDM and IP voice, UC messaging, and data networking
Detailed knowledge of voice and data network copper and fiber cabling infrastructure in a multi-campus environment
Responsible for the design, implementation and support/maintenance of the Cisco enterprise voice platform, including the associated network. This includes CUCM, CME, CUC, contact center, voice and video conferencing, fixed and mobile device integration, and mobility/presence. Provide additional support of associated systems/applications, including Amtelco Definity, Red Alert, Web on Call, NICE voice logger, and others.
Provide day-to-day administration, operation, maintenance, troubleshooting, and support for an advanced voice and network system that could involve multi-vendor systems using a common advanced communications core.
Contact Center Scripting experience within UCCX or similar tools is a MUST HAVE.
Strong analytical and problem-solving skills
Good communication and interpersonal skills
Strong customer service skills
Strong documentation and communication skills in both verbal and written forms
Strong leadership and motivation skills, and ability to effectively oversee a team of technical professionals
Able to effectively mentor technical staff
Able to troubleshoot complex voice and data network issues, including QoS configurations for converged technologies
Able to work with changing work priorities and deadlines
Able to comprehend, analyze and research problems of a complex nature, make sound judgment decisions and recommendations regarding potential solutions
Able to establish and maintain effective work relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
Able to write reports, routine business correspondence and documentation
Able to effectively present information and respond to questions from managers, clients and customers
Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Able to effectively prioritize heavy workload and meet tight deadlines
Able to manage concepts and details, quickly understand complex operational and technical issues, and identify/develop responsive solutions
Able to remain focused, effectively adapt to a rapidly changing environment, and respond quickly in emergency situations.
Education / Experience:
Minimum 5 years’ professional experience
Bachelor’s Degree preferred, Associates degree or less acceptable with additional experience
Cisco Certification in one or more of the following: CCVP, CCNA, CUCM, CME, or CUC
N-ovation Technology Group, LLC (NTG) provides best in class IT Network Design, Architecture, and Integration Services. Our staff has been at the forefront of strategy and technology for more than 40 years in the government and commercial industry. Today, the firm provides management and technology consulting, cyber, cloud and networking engineering services to leading Fortune 500 corporations, governments and not-for-profits. NTG partners with public and private sector clients to solve their most difficult challenges through a combination of staff-augmentation, program management, consulting, technology, systems engineering, cybersecurity and innovation. NTG’s dedication to excellence and our commitment to customer satisfaction is priority. We believe in our vision wholeheartedly and set an example for outstanding customer service. NTG was established on the core strength of “integrity”. We will always be honest, upfront and transparent with our clients.
N-ovation Technology Group, LLC is 100% Veteran Owned company and an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. We encourage Veterans to join our team.
Physical Requirements: While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision. The employee must occasionally lift or move up to 25 pounds. Employee may be required to stand and walk for several hours performing various job related duties.
This position description reflects NTG's assignment of essential functions; nothing in this job description restricts the Company's latitude to assign or reassign duties and responsibilities to this job at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.